Risk Management/Loss Control Services
Gallagher Risk Management Services specializes in providing risk
management and loss control services to the Senior Care Industry.
Our experienced Risk Management Consultant team consists of
individuals with professional experience in Nursing Home and
Assisted Living Administration, Nursing, Health Information
Management, Certified Risk Management, Certified Alzheimer's
Disease and Dementia Care Training, Health and Safety,
Legal Nurse Consulting, and Healthcare Attorneys. Our on-site,
face-to-face consultant approach demonstrates our commitment to
making sure we understand the daily challenges of the industry and
being responsive to our customers' time-stressed demands. We
balance these on-site visits with on-line services to be able to
offer you a full complement of risk management services. Providing
resource documents and experienced staff to improve quality of care
and reduce risk exposure is our commitment to you.
Risk Management/Loss Control Services
Long Term Care/Assisted Living/Specialty Care Assisted Living
Onsite Risk Assessments
Gallagher Risk Management Consultants conduct onsite Risk
Assessments to review Risk Management/Quality Assurance practices
within your facility. Each assessment will focus on systems and
processes to evaluate risk exposures such as incident reporting and
investigation process, abuse training, quality assurance process,
employee screening and training, physician credentialing,
identification of resident risk factors on admission,
resident/family communication and many other processes. Each
consultant will provide a Quality Assurance Report to the customer
with recommendations and resources to enhance the facility's
provision of care and existing risk management practices.
Mock Survey Reviews
Gallagher Risk Management Consultants complete Quality
Assurance Mock Surveys to review for F-Tag regulatory compliance.
With the current status of the regulatory environment, customers
can always utilize assistance in survey preparedness. Through the
mock survey review process, a team of Risk Management Consultants
will assist the customer in understanding the survey process and
assist the facility in identifying potential survey deficiencies
based on a facility tour, resident interviews, clinical record
reviews, staff interviews and review of other processes. The Risk
Management/Quality Assurance Consultants will provide a written
report to the facility identifying potential regulatory
deficiencies, opportunities to improve quality of care, and
resources to address each deficiency.
Total Quality Improvement Report (TQI)
Through the use of our proprietary web-based TQI reporting
system our customers have access to concurrent risk
management/quality assessment data relating specifically to
incidents, weight loss, wound issues, turnover, and numerous other
indicators. The Risk Management Consultant will train the customer
on how to utilize this data through the Quality Assurance Process
in order to enhance current processes and improve quality of
care.
Survey Deficiency Comparison Report
Our customers have access to a database of annual F-Tag Surveys
and F-Tag Complaint Surveys that can be utilized to trend survey
deficiencies by customer and determine the facility's risk
management and quality improvement educational needs.
Education
Gallagher Risk Management Consultants complete on-site
in-services at our customer's facilities that may allow facility
staff to receive continuing education credit through the use of a
Provider License provided by specific state nursing boards. Online
webinars are also available through the LTC Provider University
website, as well as "hot topic" power point presentations, located
in the Risk Management Resource Center.
Telephonic Consultation
Gallagher Risk Management Consultants are also available to
provide risk management consultations by telephone. Our experienced
team of Risk Management Consultants are always ready to address our
customer's quality improvement opportunities and risk management
needs and concerns at the time our customers need them the
most.
To request additional information
about Gallagher Risk Management Services please
contact:
Michelle J. Skaggs, RHIA, CRM, RMC
Director, Risk Management/Loss Control
Gallagher Risk Management Services
1-800-239-1327 Extension 2647
michelle_skaggs@ajg.com