Webinars

Customer Service in the Long Term Care Setting

Register Below- Video Available Now!

Objectives and Goals of Training:

  • Understand the need for an on-going daily focus on customer service by all staff members
  • Develop strategies to implement a customer service systematic approach
  • Identify barriers to providing consistently good customer service 

Abuse and Neglect Webinar

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Understanding How to Document in Long Term Care

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Objectives and Goals of Training :

  • Understand how to document to protect the facility legally and meet regulatory guidelines
  • Understand what should be documented regarding incidents
  • Understand the importance of documenting family contacts/communications
  • Understand the importance of documenting change in condition
  • Understand how to maintain the integrity of the medical record and the use of basic "charting rules"

Dental Video

Register Below- Video Available Now!

Objectives and Goals of Training:

  • Discuss why dental/oral health is important in overall quality of life
  • Understand how to complete daily dental/oral care
  • Understand how to complete a dental/oral assessment
  • Identify how to recognize a change in resident's dental/oral condition

Lift Program Webinar

Register Below- Video Available Now!

Objectives and Goals of Training:

  • For a participant to be able to assess their current lift program
  • For a participant to be able to design a safe lift program for their facility
  • For a participant to be able to develop a lift training program for their facility staff

Act 283: How Alabama’s New Gun Law Impacts Employers

Register Below- Video Available Now!

Objectives and Goals of Training :

  • Understand how Alabama's new gun law for employers affects Senior Living Communities
  • Understand when employees can and cannot possess firearms on a Senior Living Community's premises
  • Understand what action an employer can take against an employee who doesn't comply with the new gun law

Registration Form

Please send us your name, email address, and the title & date of the webinar you are interested in. If you are eligible to view the webinar, we will send you an access code via email.  If you need continuing education credit, please send an email to erika_freeman@ajg.com.  

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