Why don't I have access to all of the sections of the LTC Provider University Website?

Each individual facility and/or corporation was given a description of the different user levels and what access each level has to the website. They made the determination what information each staff member would have access to which was given to LTC Provider University for registration.

How do I get access to a specific section of the LTC Provider University Website if I need to use it?

You will need to contact your corporate office or facility administrator and discuss your ability to access the information on the LTC Provider University website. If they decide to change your user level they will need to submit that information to LTCPU so your access can be updated.

How do I change my username and/or password?

Your username cannot be changed. If you want to change your password, once logged in, click on your name in the top right of the page where it says "Welcome: (Name)!". This will take you to the profile page and you have the option to change your password at the bottom of the page.

How do I retrieve my User ID and Password if forget them?

Click on the "Lost your password?" link in blue right below the log-in box. Enter your username or password and an email will be sent to your email address with your username and a link to reset your password. If you need to reset your password, click on the link in the email and enter your new password twice.

How do I obtain a username and password?

Once your corporate office or facility receives the user level information, completes the User Level Access form, and returns it to us, your information will be entered into the system. You will receive an email from LTC Provider University with your username and password. After you receive this information, you may log on and start using the website immediately.