Why don't I have access to all of the sections of the LTC
Provider University Website?
Each individual facility and/or corporation was given a
description of the different user levels and what access each level
has to the website. They made the determination what information
each staff member would have access to which was given to LTC
Provider University for registration.
How do I get access to a specific section of the LTC Provider
University Website if I need to use it?
You will need to contact your corporate office or facility
administrator and discuss your ability to access the information on
the LTC Provider University website. If they decide to change your
user level they will need to submit that information to LTCPU so
your access can be updated.
How do I change my username and/or password?
Your username cannot be changed. If you want to change your
password, once logged in, click on your name in the top right of
the page where it says "Welcome: (Name)!". This will take you to
the profile page and you have the option to change your password at
the bottom of the page.
How do I retrieve my User ID and Password if forget them?
Click on the "Lost your password?" link in blue right below the
log-in box. Enter your username or password and an email will be
sent to your email address with your username and a link to reset
your password. If you need to reset your password, click on the
link in the email and enter your new password twice.
How do I obtain a username and password?
Once your corporate office or facility receives the user level
information, completes the User Level Access form, and returns it
to us, your information will be entered into the system. You will
receive an email from LTC Provider University with your username
and password. After you receive this information, you may log on
and start using the website immediately.